help
Help and support
Something not working, or someone bothering you? Here is how to reach us.
Write to us
Questions, problems, your data — write to us.
Please write from the e-mail of your Bat account and add your username (@username).
From the app
Settings › Help → Contact support or Report a problem. A short description and a screenshot help us most.
Report abuse
Harassment, threats, spam, sexual content or anything that puts someone at risk.
We answer e-mails and review reports of abuse as soon as possible.
Report a person, a message or an AI answer
We have zero tolerance for objectionable content and abusive users. We review reports as soon as possible: we remove the content and block or close the accounts that break the rules.
- A message: press and hold it → Report.
- A person: open the chat → ••• → Report or Block. Message requests have the same ••• button.
- An AI answer: tap the Report button under the answer.
- By e-mail: write to support@bat202.site with the username (@username), what happened and when. Screenshots help.
If someone is in danger right now, call your local emergency number first.
Frequently asked
Forgot your password?
On the sign-in page tap Forgot password?, enter your e-mail and follow the link we send you.
Didn’t get the e-mail code?
Check the spam folder and wait a minute. On the code screen you can ask for a new code. Still nothing? Write to support@bat202.site.
Did Bat give a wrong or strange answer?
Tap Report under the answer — it helps us make Bat better. For anything important, double-check the facts yourself.
How do I change the language?
In the app: the globe button (web) or Settings › Language. The app is in English and Russian. Bat answers in many languages (Armenian: basic for now).
How do I stop strangers writing to me?
New people can only send a message request. Decline it, or tap ••• → Block. Blocked people cannot write to you.
How do I delete my account?
See Delete account — in the app it takes under a minute.